Shared workspaces are different because they're organized by topic rather than by recipient. No wonder keeping up with email is such a Sisyphean effort! If that recipient is a modern information worker, this soon leads to chaos, as communications from everywhere about every topic piles up in a big heap on the doorstep. Like their real-world forebears, email and real-time communication tools are organized by recipient that is, communications are delivered to a person or a group of people sharing an inbox or Skype identity. This led to a world where our collaboration products are metaphors for things in real world, along with their incumbent limitations. Paper: files, documents, pages, bulletin boards, newspapers One by one, electronic implementations of the other ways of communicating came along, as shown in the table below. Mail was the first to make the leap from real world to online when, in 1971 at BBN, Ray Tomlinson combined features of two pre-Internet programs, SNDMSG and CPYNET, to send the first email. Most electronic communication and collaboration tools have evolved from the real world. For certain kinds of communication - specifically anything involving a team of people - it's a lot easier than juggling multiple tools. Microsoft Teams aligns all these modes of communication under a single "pane of glass", so we can focus on collaboration rather than collaboration tools. That's a lot of context switching! Of course we're all used to this, and probably don't even notice how much of our attention goes into it. As we do, the information is organized differently in each tool: most of us view email by date, Skype by person, and SharePoint by project or team. They work well together, but they're still separate programs we have to run, and constantly flip between. These tools work together to provide for our communications needs, whether they're real-time, message based, or documents and other content. In the Microsoft space, we've used Outlook and Exchange for persistent messaging, Skype for Business for real-time communication, and SharePoint to provide a place to share documents and other information. Traditionally, our collaboration tools have been divided into silos based on the mode of communication.
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